Internet Ping URL:

In Settings, the user can configure a URL to ping and to detect internet connectivity


Internet Ping Url, Strategy and Failure:

  • Internet Ping URL: The Default URL to ping is "www.google.com" because it is a widely known and generally safe.

  • Internet Ping Strategy: 

    • None:

    • Direct:  Direct uses TCP/IP ICMP Ping, This setting is quick but only checks if the server is running

    • Web Request: Web Request uses WebAPI to check the web site

  • Internet Ping Failure: If the ping fails, a message may be shown below the schedule that reads "*Internet not available" (but this can be turned off if the user wishes).

    • Ignore: if you select this setting, No message will appear if there is no internet. 

    • Show Status Message: This setting will appear at the bottom of a screen when trying to enter a website through Quicklaunch.

    • Show Status Screen: This setting will show a warning message saying there is no internet connection, This message will appear before entering Quicklaunch.

EWS Ping Strategy, Failure and Timeout:

  • If the ping fails, any S4B Action tile (Meet Now, Share Desktop, Dial Pad, etc.) will fail to execute and a popup message will read "Internet not available".
    • EWS Ping Strategy: 
    • None:
    • Direct: Direct uses TCP/IP ICMP Ping, This is quick but only checks if the server is running
    • Web Request: Web request uses the EWS REST API to directly check the Exchange service
    • Exchange Service: Exchange Service uses the EWS API to directly check the exchange service
  • EWS Ping Failure: 
    • Ignore:  This setting will appear at the bottom of a screen when trying to If you select this setting, No message will appear if there is no internet.
    • Show status message: enter a website through Quicklaunch.
    • Show Status Screen: This setting will show a warning message saying there is no internet connection, This message will appear before entering Quicklaunch 
  • EWS Timeout: The amount of time waiting for internet connection.

Debug:


  • Debug:  This Setting is for system diagnosis - as directed by Quicklaunch technical support. Please, leave this unchecked unless instructed to enable.