Sometimes users may want to access their own calendar or use Skype for Business under their own account rather than the Room Account.   Quicklaunch allows a user to access their own accounts through "Change User".  Change user supports both traditional userid/password as well as Microsoft Modern Authentication, optionally with MFA.

This article shows how to set up Change User with Modern Authentication.  To see setup on basic authentication, see:  Change User with Basic Authentication.

NOTE: Google Account type does not work with Change User


  1. Enable Change User
  2. Change User with Modern Authentication (MFA)
  3. Using Change User
  4. Video Demonstration

1) Enable Change User

Settings > Account > Login > Change user > Make sure "Change User" is selected. The down bar will show sign-in options.

Exchange and S4B: This option is for changing to a user with the same Exchange/S4B credentials 

Exchange and S4B - separate credentials: This option is to switch to a user with different Exchange/S4B credentials 

Exchange Only: This option is to switch to a user using exchange only, S4B meetings will not show on QL calendar

S4B Only: This option is to switch to a user using S4B only, Exchange meetings will not show on QL calendar

2) Change User with Modern Authentication (MFA)

NOTE: When switching to a user with MFA, S4B/exchange will prompt twice due to Microsoft's precautionary measures

Under "Allow Change User" option, there is "Use Modern Authentication". To switch to a user that has MFA enabled, make sure this option is selected. 

Grant Permissions

It is important that you grant permissions in order for Change User with Modern Authentication to work.  NOTE: you must have a userid/password with Azure administrator rights.

Go to the Quicklaunch main screen and click on "Change User".

You will be promted for user ID and password.  Enter your Azure AD Administrator ID.

You will be prompted for permissions.  Make sure to check "Consent on behalf of your organization".  If you do not check this box, every user will be prompted for these permissions when they click the change user button.

Note:  If you have multiple AD tenants, you will need to perform the above steps for each tenant.

3) Using Change User

In the bottom Right corner of the Quicklaunch main screen you will see "Change User"

Change User screen will open, In the dropdown (below). Enter your sign in userid.

Once you click sign in, you will be prompted for your password or challenge response.

NOTE: if you have both Exchange and Skype for Business turns on for change user, you will get prompted twice.  This is due to a Microsoft limitation.

Once logged in, Quicklaunch will update the calendar to the new user. When you logout, the previous user will automatically log back in. 


4) Video Demonstration